# XREX Pay Help Center

> Frequently Asked Questions

## XREX Pay Account

- [How to open an XREX Pay account?](https://support.xrex.sg/en/articles/10006615-how-to-open-an-xrex-pay-account.md): It only takes a few minutes to get started.
- [How to add a US dollar bank account?](https://support.xrex.sg/en/articles/9969615-how-to-add-a-us-dollar-bank-account.md): Follow our step-by-step instructions to get started.
- [How to add an address to my XREX Pay address book?](https://support.xrex.sg/en/articles/10952788-how-to-add-an-address-to-my-xrex-pay-address-book.md): Add the address you want to deposit from or withdraw to before making a transaction.
- [What is two-factor authentication \(2FA\)?](https://support.xrex.sg/en/articles/10942093-what-is-two-factor-authentication-2fa.md): Add extra security to your XREX Pay account with two-factor authentication.
- [How to set up two-factor authentication \(2FA\)?](https://support.xrex.sg/en/articles/10952659-how-to-set-up-two-factor-authentication-2fa.md): Enable two-factor authentication and secure your account.
- [How to enter a two-factor authentication \(2FA\) code into XREX Pay?](https://support.xrex.sg/en/articles/10709974-how-to-enter-a-two-factor-authentication-2fa-code-into-xrex-pay.md): Step-by-step guide for two-factor authentication and Google Authenticator app.

## Deposit & Withdrawal on XREX Pay

- [What are the deposit and withdrawal limits for XREX Pay accounts?](https://support.xrex.sg/en/articles/10005433-what-are-the-deposit-and-withdrawal-limits-for-xrex-pay-accounts.md): Withdraw and deposit limits for Fiat and Cryptocurrency.
- [Fiat and Cryptocurrency Deposit Fees](https://support.xrex.sg/en/articles/9219312-fiat-and-cryptocurrency-deposit-fees.md): XREX Pay supports deposits for the USD, USDT and USDC.
- [Fiat and Cryptocurrency Withdrawal Fees](https://support.xrex.sg/en/articles/10005626-fiat-and-cryptocurrency-withdrawal-fees.md): XREX Pay supports withdrawal for the USD, USDT and USDC
- [How to deposit US dollars to XREX Pay?](https://support.xrex.sg/en/articles/9969648-how-to-deposit-us-dollars-to-xrex-pay.md): Follow our step-by-step instructions to get started.
- [How to withdraw US dollars from XREX Pay?](https://support.xrex.sg/en/articles/10006558-how-to-withdraw-us-dollars-from-xrex-pay.md): Follow this tutorial for an easy fiat withdrawal!
- [Fiat Deposit and Withdrawal Guidelines: Supported Countries and Banks](https://support.xrex.sg/en/articles/10005188-fiat-deposit-and-withdrawal-guidelines-supported-countries-and-banks.md): Supported countries and banks for deposits and withdrawals of fiat currencies.
- [How do I deposit cryptocurrency into XREX Pay?](https://support.xrex.sg/en/articles/9996121-how-do-i-deposit-cryptocurrency-into-xrex-pay.md): Top up your XREX Pay account with cryptocurrency to fund your payments and transfers.
- [How to withdraw cryptocurrency from XREX Pay?](https://support.xrex.sg/en/articles/10006575-how-to-withdraw-cryptocurrency-from-xrex-pay.md): Withdraw USDT or USDC in a few simple steps.
- [How long do cryptocurrency deposits and withdrawals take?](https://support.xrex.sg/en/articles/10006603-how-long-do-cryptocurrency-deposits-and-withdrawals-take.md): Processing time for cryptocurrency deposits and withdrawals depends on the underlying blockchain network and the number of required block confirmations. Actual settlement times may vary.

## Send Payment on XREX Pay

- [How to send USD payments?](https://support.xrex.sg/en/articles/13249613-how-to-send-usd-payments.md): Steps and guidelines for sending USD payments to your counterparty.
- [What happens to failed USD payments?](https://support.xrex.sg/en/articles/13249625-what-happens-to-failed-usd-payments.md)

## Request Payment \(PayLynk\) on XREX Pay

- [How do I invite my counterparty?](https://support.xrex.sg/en/articles/14043532-how-do-i-invite-my-counterparty.md): Step-by-step guide to invite your counterparty to create a profile before requesting payments
- [How to check invitation link statuses?](https://support.xrex.sg/en/articles/14043574-how-to-check-invitation-link-statuses.md): Monitor the progress of your counterparty’s profile verification
- [How to request payments?](https://support.xrex.sg/en/articles/14043624-how-to-request-payments.md): Steps to set up a PayLynk \(payment request link\)
- [How to check payment statuses?](https://support.xrex.sg/en/articles/14043590-how-to-check-payment-statuses.md): Monitor the status of PayLynks

## BitCheck Transfer on XREX Pay

- [How to use BitCheck?](https://support.xrex.sg/en/articles/9219296-how-to-use-bitcheck.md): Complete escrowed transactions easily and securely.

## Convert Assets on XREX Pay

- [How to convert assets on XREX Pay?](https://support.xrex.sg/en/articles/10010509-how-to-convert-assets-on-xrex-pay.md): Follow our step-by-step guide to seamless conversions.

## Check XREX Pay Transactions & Statements

- [How to check your transaction history in XREX Pay?](https://support.xrex.sg/en/articles/10006584-how-to-check-your-transaction-history-in-xrex-pay.md): Learn how to keep track of all of your transactions and orders!
- [How can I check my account statement?](https://support.xrex.sg/en/articles/12007869-how-can-i-check-my-account-statement.md): A step-by-step guide to accessing and understanding your XREX Pay monthly statements.

## Make Payment with PayLynk

- [What is PayLynk?](https://support.xrex.sg/en/articles/14043681-what-is-paylynk.md): Request and receive payments from your trusted business partners
- [What to do when you receive an invitation link?](https://support.xrex.sg/en/articles/14043692-what-to-do-when-you-receive-an-invitation-link.md): Steps to set up your profile and payment methods
- [How to pay with PayLynk?](https://support.xrex.sg/en/articles/14043704-how-to-pay-with-paylynk.md): Step-by-step guide to paying via PayLynk
- [Coins and tokens listed on the XREX Pay](https://support.xrex.sg/en/articles/10005537-coins-and-tokens-listed-on-the-xrex-pay.md): Supported cryptocurrencies on XREX Pay
- [What is a network?](https://support.xrex.sg/en/articles/14043753-what-is-a-network.md): Understanding ERC20 and TRC20 when paying with USDT
- [How does the auto-debit wallet work for cryptocurrency payments?](https://support.xrex.sg/en/articles/13543998-how-does-the-auto-debit-wallet-work-for-cryptocurrency-payments.md): Explanation of the auto-debit wallet and how auto-debit works

## Learning Portal

- [What can I do with XREX Pay solutions and services?](https://support.xrex.sg/en/articles/10010743-what-can-i-do-with-xrex-pay-solutions-and-services.md): No more high fees, dollar crunch, cash flow shortages, and fear of being scammed.
- [XREX Pay Fees Overview](https://support.xrex.sg/en/articles/12739983-xrex-pay-fees-overview.md)
- [Other Service Fees](https://support.xrex.sg/en/articles/10006548-other-service-fees.md)
- [What is BitCheck?](https://support.xrex.sg/en/articles/9219291-what-is-bitcheck.md): Send and receive BitChecks with trusted and verified counterparties.
- [What is escrow and BitCheck?](https://support.xrex.sg/en/articles/9942130-what-is-escrow-and-bitcheck.md): Learn about the best escrow transaction service eliminating counterparty risk.
- [What is a custodian?](https://support.xrex.sg/en/articles/10221232-what-is-a-custodian.md): Learn more about custodians in XREX Pay.
- [What is the travel rule and how does it impact your deposit and withdrawal process?](https://support.xrex.sg/en/articles/9126397-what-is-the-travel-rule-and-how-does-it-impact-your-deposit-and-withdrawal-process.md): Learn how the travel rule affects your transactions on XREX Pay and what it means for you.

## Who is XREX Singapore

- [Where is XREX located?](https://support.xrex.sg/en/articles/10010760-where-is-xrex-located.md): Discover more about the XREX group.
- [Who are XREX Pay AML and compliance partners?](https://support.xrex.sg/en/articles/10010766-who-are-xrex-pay-aml-and-compliance-partners.md): Compliance is a long run and XREX will continue to be the lead runner.
- [XREX Pay General Terms and Conditions](https://support.xrex.sg/en/articles/9937208-xrex-pay-general-terms-and-conditions.md): General terms and conditions provide essential information for XREX users.
- [What is XREX Pay Cookie Policy?](https://support.xrex.sg/en/articles/9937224-what-is-xrex-pay-cookie-policy.md): Learn about cookies, our responsible entity, and how to control your privacy settings.
- [What is XREX Pay Privacy Policy?](https://support.xrex.sg/en/articles/9937222-what-is-xrex-pay-privacy-policy.md)
- [Is my private data in safe hands?](https://support.xrex.sg/en/articles/9219304-is-my-private-data-in-safe-hands.md): A secure and responsible fiat-crypto exchange.
- [XREX Pay Risk Disclosure Statement and Disclaimer](https://support.xrex.sg/en/articles/9937228-xrex-pay-risk-disclosure-statement-and-disclaimer.md): Read and understand XREX Pay's risk disclosure statement and disclaimer before engaging in any transactions on our platform.