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How can I check my account statement?

A step-by-step guide to accessing and understanding your XREX Pay monthly statements.

Updated yesterday

As a regulated financial services provider in Singapore, XREX is required to provide monthly account statements to XREX Pay customers. This article explains how to access and understand your statement, including the details reflected and how they are presented.

What information is included in the monthly account statement?

Your account statement consists of three main sections: Company Information and Covering Period, Asset Balance Summary, and Transaction Details.

  • The Company Information and Covering Period section provides basic information about your company and specifies the time frame the statement covers. It includes the following information:

    • Account Name

    • Account ID

    • Email Address

    • Business Address

    • Period
      ​

  • The Asset Balance Summary presents an overview of your asset movements during the month, including:

    • Starting balance

    • Balance changes (inflows and outflows)

    • Ending balance


    This summary gives you a clear view of how your assets have changed over the statement period.

  • The Transaction Details section lists all transactions made during the month, including amounts, transaction type, and any applicable fees.

    Both the Asset Balance Summary and Transaction Details are further divided into two categories, each representing a different part of your account:

    • Available Balance: This refers to the assets in your account that are not currently held in escrow on XREX Pay.

    • Escrowed Balance: This refers to assets that have been sent via BitCheck and are currently held in escrow, awaiting the recipient’s acceptance.

If you would like to learn more about how BitCheck works, please see this article: How to use BitCheck?

How to download your monthly statement?

Each month, XREX Pay will send an email to your registered email address. You can access your monthly statement by clicking the link provided in the email.

Alternatively, you can download your statement directly from your account by following these steps:

  1. Log in to your XREX Pay account.

  2. Click your profile picture in the upper right corner.

  3. Navigate to the Monthly statement page via the sidebar.

  4. Click the Download button for the month you wish to view. The statement will be downloaded as a PDF file.

How to generate a customised account statement?

You may also generate a customised account statement by selecting specific currencies, transaction types, and date ranges. To do so:

  1. Login to your XREX Pay account.

  2. Click your profile picture in the upper right corner.

  3. Navigate to the Customised Statement page via the sidebar.

  4. Adjust the filter criteria as required.

  5. Click on Generate to get your customised file.

Please note:

  • You may only customise statements for transactions within the past 365 days.

  • File generation time may vary depending on the size of the data. Please allow up to one hour for processing.

  • Once ready, a download link will be sent to your registered email address.

Important reminders

  • The account statement reflects your balances at the time the document is generated.

  • Assets sent via BitCheck and still held in escrow will appear under Escrowed Balance.

  • BitChecks you have received but not yet accepted will not be reflected in the statement.

  • Virtual asset values are calculated using the market price on XREX Pay as of 23:59 (UTC+8) on the day the statement is generated.

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